Responsible Gaming at khbd
khbd is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Our responsible gaming framework gives you full control over your experience — from deposit limits and time-out periods to self-exclusion tools and dedicated support resources.
Our Commitment to Safe Play
At khbd, responsible gaming is not a checkbox — it is a foundational pillar of how we operate as a platform. We recognise that while the vast majority of our players enjoy cricket betting, slots, live casino games, and instant-win titles as a form of leisure, a small percentage of individuals may develop patterns of play that become harmful. Our responsibility is to provide tools, information, and direct support to help every player stay in control.
Our responsible gaming framework has been designed with Bangladesh players in mind. We understand the cultural context of the market we serve and take our duty of care to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh with genuine seriousness. We have invested in player protection infrastructure that is accessible, easy to use, and available around the clock.
The tools described on this page are available free of charge to every registered khbd account holder. They can be activated through the account settings area or by contacting our 24/7 support team in English via live chat on the platform or by email at [email protected]. All responsible gaming requests are processed promptly and with complete confidentiality.
Every product decision at khbd is reviewed against its potential impact on player wellbeing. We do not prioritise revenue over player safety.
Our systems monitor account activity for signs of problem gambling behaviour. Where patterns suggest risk, our team may reach out proactively.
Our support team includes personnel trained in responsible gaming best practices who can guide you through every available protective tool.
khbd does not send aggressive bonus push notifications to players who have activated any responsible gaming tool on their account.
18+ Age Restriction Policy
khbd operates an absolute minimum age requirement of 18 years. It is illegal for any person under the age of 18 to register an account or participate in any real-money gaming or betting activity on the khbd platform. This policy applies equally to all players regardless of location within Bangladesh.
Every new account registration requires the submission of a date of birth. khbd reserves the right to request documentary proof of age at any point — including at registration, before processing a withdrawal, or during a routine account review. Acceptable identity documents include a valid National Identity Card (NID), passport, or a government-issued document clearly showing date of birth.
Accounts where age verification cannot be confirmed will have access to real-money features suspended until verification is complete. Accounts found to belong to individuals under the age of 18 will be permanently closed, all funds will be returned, and any winnings generated will be voided in full. khbd reports confirmed underage registration attempts to the relevant authorities where required.
Protecting Minors in Your Household
If you share a device with younger family members, we strongly recommend the following precautions to prevent underage access to gambling platforms:
- Never save your khbd username or password on shared devices.
- Always log out fully after each session on shared or family devices.
- Consider using parental control software such as Net Nanny, Qustodio, or your device's built-in parental controls to block access to gambling websites.
- Keep your account credentials confidential — do not share them with any other person, including family members of legal age.
- If you believe a minor has accessed your account, contact support immediately so we can investigate and apply appropriate security measures.
Age Verification Process
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1Date of Birth Submission
Provided at account registration. Must be accurate and truthful — submitting a false date of birth constitutes a breach of our Terms & Conditions.
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2Document Verification (KYC)
Before your first withdrawal, or at any point during an account review, we may request a copy of your NID or passport to confirm your identity and age.
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3Verification Outcome
Verified accounts proceed normally. Unverified accounts have withdrawal access held until documents are provided. Under-18 accounts are permanently closed.
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4Ongoing Monitoring
Age verification is not a one-time event. khbd may re-verify age credentials during periodic account reviews or where unusual activity is detected.
Deposit & Spending Limits
One of the most effective tools for responsible gaming is controlling how much you deposit. khbd allows every player to set personal deposit limits that place a hard cap on how much they can add to their account within a defined time window. Deposit limits are available in three configurations:
- Daily deposit limit: The maximum amount in Bangladeshi Taka (৳ BDT) you can deposit within any 24-hour rolling period.
- Weekly deposit limit: The maximum you can deposit across any 7-day rolling period, regardless of daily amounts.
- Monthly deposit limit: The maximum you can deposit across any calendar month.
Deposit limits can be set, reviewed, or lowered at any time through your account settings or by contacting support. To protect players, decreasing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 48-hour cooling-off period before the increase is applied — this delay is intentional and cannot be waived.
In addition to deposit limits, khbd also offers a loss limit tool, which caps the net amount you can lose within a given time period, and a wager limit, which restricts the total stake value you can place. These tools work independently or in combination to give you layered financial control over your play.
Daily Deposit Limit
Set a cap on total deposits within any rolling 24-hour window. Ideal for players who prefer tight day-to-day financial discipline. Takes effect immediately when set or reduced.
Weekly Deposit Limit
Control your total deposits over any 7-day period. A useful middle-ground for players who budget on a weekly basis aligned with their regular income cycle.
Monthly Deposit Limit
Set a firm ceiling on how much you deposit across an entire calendar month. Provides broad protection for players who think about entertainment spend on a monthly basis.
Loss Limit
Cap the net amount you can lose in a given period. Once the loss limit is reached your account will not allow further real-money play until the period resets or you contact support.
How to set a limit: Log in to your khbd account, navigate to Account Settings > Responsible Gaming, and select the limit type you wish to apply. Alternatively, contact our 24/7 support team via live chat and a team member will apply the limit to your account directly and confirm via email.
Time-Out & Cooling-Off Periods
Sometimes a short break is all you need to regain perspective. The khbd time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a time-out, you cannot log in, deposit, place bets, or participate in any real-money activity. All pending withdrawals will continue to be processed normally during your time-out period.
Time-out periods are available in the following durations: 24 hours, 48 hours, 7 days, 14 days, and 30 days. You can select any of these through your account settings or by contacting our support team. Once a time-out is activated, it cannot be cancelled or shortened — you must wait for the full period to elapse before your account access is restored. This is a deliberate design decision to prevent impulsive cancellation during a moment of weakness.
After a time-out period ends, your account is automatically restored and you may log in as normal. khbd will not send you promotional communications or bonus offers during an active time-out period. If you feel that a time-out is not sufficient and you need a longer break from gambling, please consider our full self-exclusion programme described in the next section.
Session Reminders and Reality Checks
In addition to time-out periods, khbd offers configurable session reminders — pop-up notifications that appear during an active gaming session at intervals you select (every 30 minutes, 60 minutes, or 90 minutes). These reminders display your current session duration, net win/loss for the session, and a prompt asking whether you would like to continue or end the session. Reality checks are a lightweight but effective tool for maintaining awareness of time and spend during play.
- 24-hour time-out
- 48-hour time-out
- 7-day time-out
- 14-day time-out
- 30-day time-out
Configure pop-up reminders to appear during active play at 30, 60, or 90-minute intervals. Each reminder shows your session length and net balance change, keeping you informed and in control throughout your session.
Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool available on khbd. It is designed for players who feel that they need to stop gambling entirely for an extended period or permanently. When self-exclusion is activated, your khbd account is fully suspended — you will be unable to log in, deposit, bet, or access any real-money feature for the duration of your chosen exclusion period.
Self-exclusion periods available on khbd are: 6 months, 1 year, 2 years, 3 years, and permanent (indefinite) exclusion. We strongly encourage players who are unsure which period to choose to opt for a longer period — you can always contact us after the minimum period has elapsed to review your situation.
During self-exclusion, khbd will:
- Immediately suspend all access to your account.
- Process any pending withdrawal of existing funds to your verified payment method.
- Remove your details from all marketing and promotional mailing lists.
- Suppress your account so that it does not appear in any internal re-engagement campaigns.
- Not accept any attempt to open a new account under your name, phone number, or email address for the duration of the exclusion.
To activate self-exclusion, contact our support team via live chat or email. Self-exclusion requests are processed within 24 hours, and you will receive a confirmation email once your exclusion is active. Self-exclusion cannot be reversed before the chosen period ends. After the exclusion period expires, re-activation requires a deliberate, verified request — your account is not automatically restored.
Self-Exclusion at a Glance
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1Choose Your Period
Select from 6 months, 1 year, 2 years, 3 years, or permanent exclusion. When in doubt, choose longer — player safety comes first.
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2Contact Support
Reach out via live chat or email at [email protected] with the subject "Self-Exclusion Request". Our team will action your request within 24 hours.
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3Account Suspended
Your account is locked immediately upon processing. Any balance is returned to your registered bKash, Nagad, or bank account.
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4Period Expires (or Permanent)
At the end of a fixed-term exclusion, you may request reactivation with a cooling-off review. Permanent exclusion has no expiry — it is final.
Note on permanent exclusion: Choosing permanent self-exclusion is an irreversible decision. khbd will not reinstate a permanently excluded account under any circumstances. We encourage all players considering permanent exclusion to also seek external professional support — details are in the Support Resources section below.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always immediately obvious to the person experiencing it. It can affect people of all backgrounds, income levels, and ages. The earlier warning signs are recognised — whether by the player themselves or by someone close to them — the easier it is to take positive action.
khbd defines problem gambling as any pattern of gambling behaviour that disrupts personal, family, financial, or professional life in a negative way. This is distinct from recreational gambling, which is enjoyed responsibly within clearly defined personal boundaries of time and money.
The warning signs listed opposite are not diagnostic criteria — only a qualified professional can diagnose a gambling disorder. However, if you recognise several of these signs in your own behaviour or that of someone you care about, we strongly encourage you to use one or more of khbd's responsible gaming tools and to seek external guidance from a support organisation.
There is no shame in acknowledging that gambling has become a problem. Seeking help is a sign of strength, and khbd's support team is available 24 hours a day, 7 days a week to assist you in taking the first step.
Self-Assessment Checklist
The following questions are adapted from widely used responsible gaming self-assessment tools. Read each question carefully and answer honestly. There are no right or wrong answers — this is a private exercise for your own benefit. If you answer "yes" to three or more questions, we encourage you to activate a responsible gaming tool on your account and consider speaking with a professional support service.
Answer Honestly: Yes or No?
Your responses suggest you are gambling responsibly within healthy limits. Continue to use khbd's budgeting and session reminder tools to maintain those good habits.
Some warning signs are present. We recommend setting deposit limits and session reminders immediately. Consider taking a short time-out and speaking with our support team.
Multiple significant indicators are present. Please contact our support team now to activate self-exclusion and seek guidance from a professional support organisation in Bangladesh.
This Is Not a Clinical Diagnosis
This self-assessment checklist is provided as a general awareness tool only. It is not a substitute for professional medical or psychological evaluation. If you are concerned about your gambling habits, please consult a qualified mental health professional in addition to using khbd's built-in responsible gaming tools.
Our Full Suite of Player Protection Tools
Set daily, weekly, or monthly caps on how much you deposit in Bangladeshi Taka. Reductions take effect instantly; increases require a 48-hour delay to protect you from impulsive decisions.
Temporarily suspend your account for 24 hours up to 30 days. During a time-out you cannot log in or place bets. Existing withdrawal requests are still processed normally.
Permanently or temporarily close your account for 6 months to 3 years, or indefinitely. Self-exclusion cannot be reversed during the chosen period. Available 24/7 via support.
Configurable in-session pop-ups every 30, 60, or 90 minutes displaying your current session time and net win/loss balance to keep you informed during active play.
Cap the net amount you can lose or the total stake value you can wager within a set period. Works alongside deposit limits to provide multi-layered financial protection.
Our trained support team is available around the clock via live chat on the platform and by email. All responsible gaming requests are handled promptly and in complete confidence.
Support & Contact Resources
If you believe gambling is having a negative impact on your life or the life of someone you care about, you do not have to face it alone. khbd's in-platform support team is your first point of contact for activating any protective tool, requesting account closure, or simply talking through your concerns with a trained team member who will listen without judgement.
Beyond our own platform support, we strongly encourage players who feel they may have a problem gambling issue to seek guidance from professional organisations. While Bangladesh-specific gambling helplines are limited, the following general approaches are widely used and accessible:
- Speak to a trusted person: A family member, close friend, or respected community figure can be a powerful first step. Many people find that simply voicing their concerns out loud to someone they trust brings immediate relief and helps them commit to change.
- Consult a mental health professional: Gambling disorder is a recognised behavioural condition. Psychologists and counsellors in Dhaka, Chittagong, Sylhet, and other major cities can provide evidence-based cognitive behavioural therapy (CBT) that is highly effective for problem gambling.
- Gamblers Anonymous (GA): GA operates a global network of peer support groups. The organisation's international resources are available online at gamblersanonymous.org and include a 20-question self-assessment widely used by healthcare professionals.
- National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline (01779-554391) provides mental health support in Bangladesh and may be able to signpost callers to relevant local resources.
khbd does not profit from problem gambling. It is against our values and against our interests as a long-term platform. We would rather lose a short-term revenue opportunity than see a player come to harm. Please use the tools available to you, and please reach out.
Contact khbd Support
Our responsible gaming team is available 24 hours a day, 7 days a week. All enquiries are handled in English and treated with complete confidentiality.
- Set a deposit limit via Account Settings
- Activate a time-out via Account Settings
- Enable session reminders via Account Settings
- Request self-exclusion via Live Chat or Email
- Close your account permanently via Support
Play Smart. Stay in Control with khbd.
Responsible gaming is the foundation of everything we do at khbd. Explore our platform with confidence — your wellbeing always comes first.